Process behaviour charts are the key to understanding your business
Caidyrn Roder Caidyrn Roder

Process behaviour charts are the key to understanding your business

All processes exhibit variation. There’s no point fighting it. If you ignore it, you will miss opportunities for continual improvement, waste time taking action where none is warranted, and fail to act when action is required. Once you accept this, you will have taken the first step to understanding variation. 

This article teaches you how to construct Process Behaviour Charts in Excel and use them to understand the variation in your processes.

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What are flow metrics and why should you care?
Caidyrn Roder Caidyrn Roder

What are flow metrics and why should you care?

Flow metrics will change how you think about productivity, predictability, and effectiveness. They provide insight into how your processes are operating and help you identify issues and bottlenecks. They tell you whether your process is predictable, which supports effective planning and forecasting. They suggest actions you can take to improve and they tell you if your process changes are having the desired effect. Since they are framework-agnostic, they can be applied to all types of knowledge work.

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